Role

The Strategic Enablement and Service Delivery portfolio is led by the associate vice-president Strategic Enablement and Service Delivery, who oversees the organizational effectiveness of: the relationship management and business partner advisory services (Finance, Human Resources and Facilities), program and project management related to business transformation, the administrative networks, and the strategy realization office.

The associate vice-president Strategic Enablement and Service Delivery is accountable for the institutional coordination and strategic initiatives by working closely with the Provost and Vice President, Academic, and Vice President, Administration to implement key institutional strategies to support colleges and units in translating strategic initiatives into actionable plans, ensuring follow-through from pilot to full implementation and facilitate cross-institutional collaboration to create innovative service models that support research and teaching excellence. In addition, the associate vice-president informs and advocates for a support services funding model that aligns financial resources with institutional priorities and service levels, ensures transparency in resource allocation, balancing cost efficiency with quality service delivery, and evaluate and communicates risks related to service capacity and resource distribution to inform institutional decision-making

The strategic enablement and service delivery team is collaborative, service-oriented, responsive, and helps to develop and promote the university as a positive, safe, diverse, and inclusive work and learning environment.

Shared Services

Many of our services and programming are delivered through a shared services model made up of three delivery methods.

  • Transactional/service supports are the main point of contact that deals with the majority of questions and transactions using standard systems, tools and policy, all with an emphasis on continually improving services. These supports include: ConnectionPoint, ICT HelpDesks, financial operations research services, and facilities services.

  • Business partners: Business partners are located/embedded in a college, school, or unit (or a cluster of colleges, schools, or units) and are experts in a specific area of administrative service. These individuals understand the organizational culture of the unit, manage day-to-day relationships, and provide guidance, strategic support and advice to deans, department heads and others in the college, school, or unit (or a cluster of colleges, schools, or units). Business partners also ensure units are aligned operationally with institutional strategy and ensure university supported resources are followed. Business partners include: Strategic Business Advisors (SBAs) and ICT College Coordinators.

  • Centers of expertise provide university-wide policy, governance, strategy, and decision support informed by institutional data. They also design and develop standardized tools and resources for the campus community. Centers of expertise include: Financial Operations, Human Resources, Procurement, etc.

The objective of Shared Services is to:

  • Provide better administrative service to our faculty, staff and students, and to increase the efficiency of this work.
  • Ensure our entire university community, no matter where faculty, staff and students may be located, receives the same quality, efficient service.
  • Alleviate the amount of time faculty spend on administrative tasks to enable focus on research and teaching.

Additional benefits of Shared Services include:

  • Better communication and collaboration by supporting greater integration between central units and colleges, schools, and non-central units.
  • More flexibility and support for additional coverage when needed. Improved productivity and information sharing, as staff work from the same platforms and/or systems.
  • Greater data centralization and compliance, leading to better decision-making support.

Portfolio and Org Structure

The units that make up the Associate Vice-President Strategic Enablement and Service Delivery's portfolio are:

  • Strategic Realization Office
  • Program and Project Management – business transformation
  • Business operations and Financial Advisory Services
  • Administrative Networks
  • Relationship management and business partner advisory services

Leadership

The Associate Vice-President Strategic Enablement and Service Delivery reports to the Vice-President Administration.

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Contact

For meeting or general scheduling requests, and general information or questions please contact Mandy Brunet.

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